Support and tickets. Chat, e-mail and phone in one desk, with escalation paths documented so nothing sits waiting on somebody’s memory.
Every ticket logged, routed and answered against an SLA — and the CSAT survey that tells us whether you are actually happy with the result.
Escalation paths are documented, so nothing sits waiting on somebody’s memory.
CSAT · first response · SLA compliance · open tickets
Each module is a documented process with an owner and a number. Together they run your remote team from one place.
Seven modules run on one platform — MyVirtualBPO — all pointed at one north star: a million dignified jobs.
MODULE 01VirtualLeadGen
MODULE 02YourTalentFinder
MODULE 03Emily Academy
MODULE 04MyVirtualService
MODULE 05MyVirtualTech
MODULE 06VirtualCFO
MODULE 07VCEOXperience